Shipping policy
At Wyalife, we are dedicated to delivering fresh, premium New Zealand seafood to customers worldwide with reliable, fast, and secure shipping services. Below is our detailed shipping policy to help you understand our order processing, delivery rules and after-sales guidelines.
1. Order Processing & Dispatch
All orders will be processed and dispatched within 1–3 business days after payment confirmation. To preserve the maximum freshness of our seafood products, we arrange professional sorting, packaging and cold-chain handover immediately after order verification, minimizing your waiting time while ensuring product quality before shipment.
2. International Shipping & Delivery Time
We provide global international shipping services for all eligible destinations. Our standard international delivery generally takes 7–14 business days, depending on regional logistics efficiency, local customs clearance and remote area restrictions.
For customers with urgent needs, expedited shipping options are available at checkout
3. Shipping Fees & Transparent Pricing
All shipping costs are calculated in real time based on the total weight, volume and delivery destination of your order. The exact shipping fee will be clearly displayed on the checkout
All international shipments may be subject to customs duties, import taxes or inspection fees, which are determined and charged by your local customs authority. These additional fees arethe recipient’s responsibility.
We highly recommend all customers to check the local import policies, tax rules and seafood entry regulations of your country or region before placing an order to avoid unexpected costs or delivery delays.
5. Professional Packaging & Shipping Protection
As a professional seafood supplier, we adopt customized cold-chain and shockproof packaging solutions for all orders. We use high-strength protective packaging, fresh-keeping ice packs and insulated boxes to fully protect seafood products from damage, deterioration and extrusion during long-distance transportation.
For high-value orders, we provide optional shipping insurance at checkout. You can choose this service to obtain full shipping protection and enjoy a more worry-free shopping experience.
6. Delivery Inspection & After-Sales Support
Please carefully inspect the outer packaging and goods upon delivery. If you receive packages with obvious damage, leakage, deformation or abnormal freezing status, please take photos as evidence, refuse to sign for the package, and contact our customer support team immediately.
If you find any product quality problems, defects or quantity discrepancies after signing for the order, please submit a support request with detailed photos and videos to our customer service within48 hours after delivery. We will verify the issue quickly and provide reasonable solutions including refunds, exchanges or corresponding compensation in accordance with our policy.
If you have any questions about order processing, shipping methods, delivery progress, customs clearance or policy details, our professional customer support team is always ready to help you. Feel free to contact us via email or message for timely and professional replies.
7. Customer Shipping Support
Final Statement
Wyalife continuously optimizes our global logistics and cold-chain shipping system to ensure that every customer can receive fresh and authentic New Zealand seafood safely and quickly. Thank you for your trust and support!